Frequently Asked Questions
Everything you need to know about styling your home with us.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer international shipping for home decor?
Currently, Home Basics & Design ships to the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home textiles and rugs?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made window treatments are final sale.
Are your wood products sustainably sourced?
Yes, we prioritize sustainability. Over 80% of our wooden furniture collection is crafted from FSC-certified timber or reclaimed wood sources to ensure environmental responsibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for larger furniture purchases.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also view status updates in the 'My Account' section of our website.